Top consulting firm
Enterprise consulting, AI-led POCs, trading journeys, CLM, and onboarding platforms
Hi, I am Shanmugam. I help teams turn unclear operational problems into useful digital products, service journeys, and transformation programs that people can actually use.
Based in Chennai, India, I work across digital transformation, product design, service design, research, and workflow design. My experience spans healthcare, banking, education, retail, commerce, and internal enterprise platforms.
Most of the work is NDA-protected, so I keep the public story focused on outcomes: better workflows, clearer decisions, aligned stakeholders, faster experiments, and products that move from concept into delivery.
Selected outcomes
Influenced $15M in new contract wins.
Scaled a healthcare product portfolio from 0 to 36+ products and supported 3x valuation growth.
Built a volunteering platform from 0 to 1,800,000 volunteers.
Built an eye-bank platform used by major hospital networks across Africa, Nepal, and India.
Instrumental in the Tamil Nadu cadaver organ allocation process and live transplant workflow used by major hospitals across the state.
Experience
A compact view of the roles behind the work. The details stay discreet; the pattern is discovery, alignment, design, and delivery support.
Healthcare technology venture
Digital transformation, healthcare workflows, organ registry, care pathways, and hospital systems
Fortune 500 enterprise
Enterprise platforms, policy systems, hiring tools, operating workflows, and transformation programs
Global technology services firm
Programmer analyst, early product execution, and enterprise technology foundations
Timeline
A career arc across strategy, product, and execution.
A horizontal view of how the work evolved from delivery foundations into business strategy, enterprise platforms, healthcare transformation, and AI-enabled operating models.
Design agency co-founder
Co-founded and scaled a full-service design agency, leading strategy, operations, business development, C-level engagement, and Fortune 500 delivery.
Financial systems foundation
Built investment-banking applications for credit risk prediction and management, grounding design decisions in technical feasibility.
Enterprise transformation
Delivered award-winning platforms across HR, KM, finance, sales, and operations while supporting a 100% enterprise agile shift.
Healthcare startup
Scaled healthcare platforms for hospitals, transplant centres, registries, governance dashboards, inventory systems, and clinical workflows.
AI-enabled consulting
Leads enterprise transformation and AI-assisted tools across CLM, analyst workflows, presentation automation, and banking journeys.
Capabilities
Where I usually add value
- Market research
- Competitor analysis
- Customer interviews
- Pain-point mapping
- Service blueprinting
- Problem framing
- Rapid prototyping
- Information architecture
- Digital maturity assessment
- User testing
- Decision workshops
- Stakeholder alignment
- Launch planning
- Analytics review
- Feedback loops
- A/B testing
- Product documentation
- Iteration planning
Recognition
Recognition is useful only when it points back to quality, adoption, and the teams behind the work.
4x Stevie Awards
Global recognition for enterprise products and transformation work
Brandon Hall Group Excellence Award
Recognition for innovation in diversity and inclusion
Global Award for Design Innovation
Awarded for product and service innovation
Healthcare Startup of the Year
2022 recognition for healthcare platform work
Tamil Nadu Organ Registry
National-level recognition for organ allocation service design
Digital transformation Leader
Student onboarding platform, US medical school